Privacy

Your bill or denial letter has health information on it. Here is exactly what happens to it.

What we keep, and for how long

• Your documents are stored in a private, encrypted storage bucket that only our server can read. They are deleted automatically 30 days after upload, or immediately when you click "Delete my documents now" on your case.
• What we read from them (line items, the denial reason) and your report and letters are deleted at the same time.
• Your answers (for example household income for financial assistance) are stored with your case and deleted with it.
• If you send an appeal through us, we keep the approved letter, your name, mailing address and email with the case for the same 30 days, so we can email delivery receipts.
• Deadline reminders: if you ask for one, we keep only your email, the deadline date and a short label (like "Medicare Advantage appeal") until the deadline passes. Every reminder has a one-click unsubscribe.
• After deletion we keep only an anonymous record: which product, whether it was paid, and what it cost us to process. No document content, names or numbers.

Who sees your documents

• Anthropic's Claude API reads your document to transcribe it. Under Anthropic's commercial terms, API inputs are not used to train models.
• Fax and mail providers receive the appeal you approved, only if you send it through us.
• Whop processes payment. It never sees your documents.
• No one else. We don't sell data, we don't run ads on case pages, and we never put document contents into analytics.

Analytics

We count page views and steps (viewed, scanned, checked out, paid, sent) with campaign tags, using an anonymous daily visitor hash. These events never include anything from your documents. The free Denial Decoder runs in your browser; what you paste is not sent to us.

Your case link

Each case has a private key kept in your browser and in the private link we show you. Anyone with that link can open the case until it's deleted, so keep it to yourself.

Contact

Questions or deletion requests: kytepush@gmail.com.